Terms and Conditions
1. Introductory Provisions
1.1. These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the legal relationships between the operator of the ski service (hereinafter referred to as the “Provider”) and customers (hereinafter referred to as the “Customer”).
1.2. The Provider offers services mainly in the field of servicing skis, snowboards, and related equipment (hereinafter referred to as the “Services”).
1.3. The GTC are binding for all contractual relationships established between the Provider and the Customer unless otherwise agreed in writing.
2. Provider Identification
Business name: CRYSTAL SKI, spol, s r.o.
Registered office: Hlavná 171/209, 032 02 Závažná Poruba
Company ID: 00614360
Tax ID / VAT ID: SK2020427882
Contact details: info@skiclinic.sk
3. Ordering Services
3.1. The Customer orders Services in person at the Provider’s premises or by another method permitted by the Provider.
3.2. By handing over sports equipment for servicing, a contractual relationship arises between the Provider and the Customer.
3.3. The Provider is entitled to refuse equipment that is in a condition preventing the safe or professional performance of the Service.
3.4. The Customer is obliged to hand over equipment in a condition corresponding to normal use and to inform the Provider of all known defects, damage, or previous repairs. The Provider is not liable for damage caused by concealing such facts.
4. Scope and Performance of Services
4.1. The Provider performs Services professionally, in accordance with standard technological procedures and with regard to the condition of the submitted equipment.
4.2. The Customer acknowledges that certain interventions may change the appearance or properties of the equipment (e.g., edge grinding, waxing).
4.3. The completion date of the Service is agreed upon when the equipment is handed over.
4.4. The service Provider is not liable for damage to skis occurring during servicing if it results from normal wear and tear, material defects, hidden faults, or the condition of the skis prior to acceptance for servicing, nor for damage that could not have been foreseen even with professional care.
4.5. The Customer acknowledges that the scope and result of the Service may be limited by the technical condition of the equipment, its wear and tear, or technological limits of the service procedures used. The Provider does not guarantee the achievement of a specific visual or technical result.
5. Price and Payment Terms
5.1. The prices of Services are governed by the Provider’s current price list valid at the time the Service is ordered.
5.2. The Provider is entitled to require payment in advance or upon collection of the equipment.
5.3. Payment may be made in cash or by another method accepted by the Provider.
6. Collection of Equipment
6.1. The Customer is obliged to collect the equipment after completion of the Service at the agreed time.
6.2. If the equipment is not collected within 10 days after notification of completion, the Provider is entitled to charge storage fees.
6.3. If the Customer fails to collect the equipment even within 10 days after notification of completion, the Provider is entitled to proceed in accordance with the relevant provisions of the Civil Code regarding custody of property.
7. Liability and Complaints
7.1. The Provider is liable for defects in the Service to the extent stipulated by generally binding legal regulations.
7.2. The Customer must lodge a complaint immediately after discovering a defect, but no later than 24 hours after collecting the equipment.
7.3. The Provider is not liable for defects caused by wear and tear, hidden material defects, or improper use of the equipment.
7.4. Complaints do not apply to changes in appearance or properties of equipment that are a natural consequence of the ordered Service.
8. Safety and Limitation of Liability
8.1. The Customer acknowledges that skiing and snowboarding are risky sports.
8.2.The Provider is not liable for damage to health or property arising from the use of serviced equipment unless caused by a breach of the Provider’s obligations.
9. Personal Data Protection
9.1. The Provider processes the Customer’s personal data in accordance with applicable data protection legislation.
9.2. Personal data are processed exclusively for the purposes of providing Services and maintaining accounting records.
10. Final Provisions
10.1. These GTC become effective on the date of their publication at the Provider’s premises.
10.2. The Provider reserves the right to amend the GTC unilaterally.
10.3. Legal relationships not governed by these GTC are subject to the applicable laws of the Slovak Republic.